duz Shipping & Returns — Free Worldwide Delivery

Shipping

Free standard shipping worldwide on all orders.
Processing time: 1–3 business days.
Estimated delivery: 5–10 business days (US), 7–14 business days (international).
Tracking number provided via email once shipped.

Returns

We accept returns within 30 days of delivery.
Items must be unused and in original packaging.
To start a return, contact us at im.global@imco.kr with your order number.
Refunds are processed within 5–7 business days after we receive the item.
Return shipping costs are the buyer's responsibility unless the item is defective.

Warranty

All duz products include a 1-year manufacturer warranty.
Warranty covers product defects — not damage from drops, water exposure, or modifications.
For warranty claims, contact us with your proof of purchase.