duz FAQ — Hands-Free Dryer Questions Answered

About duz & Choosing a Model

Q1. What is a hands-free dryer?
A hands-free dryer stays fixed in place — on a stand, wall mount, or table clamp — so you can dry your hair, your body, or your pet without holding anything. duz created The Hands-Free Standard: aim the 360° adjustable hose, set your airflow and heat, and keep both hands free.

Q2. Can I dry my own hair with a duz dryer?
Yes. Every duz model can be used to dry your own hair, and the V3 is designed for everyone. Mount it on its stand, wall mount, or table clamp and dry your hair while doing your makeup, skincare, or reading — with no arm fatigue. The V3 is 2-in-1, so you can also use it handheld like a conventional hair dryer.

Q3. What's the difference between V2, V2Pro, and V3?
The V3 is our 2-in-1 hands-free hair dryer for people — PMSM motor, 69 dB, 6 temperature and 5 airflow levels, and the strongest airflow of the lineup at 1.80 CMM (63.57 CFM), usable handheld or mounted — and it works for pets too. The V2 (BLDC motor, 62 dB, 4 temperature and 3 airflow levels, 1.10 CMM / 38.85 CFM) is made for drying small pets at home. The V2Pro (PMSM motor, 69 dB, 6 temperature and 5 airflow levels, 1.55 CMM / 54.74 CFM) is built for professional groomers.

Q4. Is the duz V3 helpful for people with limited mobility?
Yes. duz products follow Barrier-Free Design principles. Because the V3 dries without being held, it helps people with limited use of an arm or hand, seniors, wheelchair users, and anyone who finds holding a dryer tiring. Customers also use it to fully dry the body after bathing, which helps protect skin health.

Q5. Can I use duz on my pet?
Yes. The V2 and V2Pro are designed for pets, and the V3 works for pets as well. The low noise level reduces stress for noise-sensitive dogs and cats, and the adjustable 360° hose lets you keep both hands on your pet for brushing while drying.

Q6. Which duz model is right for my pet's size and coat?
Choose the V2 for small dogs, cats, puppies, and touch-up drying; choose the V2Pro or V3 for thicker coats and faster drying. duz dryers use quiet, gentle airflow rather than high-velocity force, so they excel with small-to-medium pets, faces, and nervous or senior animals. Large double-coated breeds will need longer drying time.

Q7. Is it safe for children?
Yes. Safety features are built into every duz model: the V2 has dual overheat protection, the V2Pro and V3 have triple overheat protection, and all models shut off automatically after 30 minutes and use a simple touch panel. The quiet operation makes drying less frightening for young children.

Q8. How loud is it?
The V2 operates at 62 dB and the V2Pro and V3 at 69 dB — quieter than a standard hair dryer (about 75 dB) or a vacuum cleaner (about 80 dB). Many customers report that noise-sensitive pets stay calm, and some even fall asleep while being dried.

Using Your duz

Q9. Can I fine-tune the temperature and airflow?
Yes — precise temperature control is the feature duz users value most. In a December 2023 survey of 249 duz owners, temperature control ranked first (24.7%) among the most valued features, ahead of airflow control (23.6%). The V2 offers a cool mode plus 3 heat levels with 3 airflow speeds; the V2Pro and V3 offer a cool mode plus 5 heat levels with 5 airflow speeds — a level of fine control rare in conventional dryers.

Q10. Does the hose stay in place?
Yes. The 360° articulated hose is designed to hold the angle you set. For the most stable hold, bend the hose at its joints rather than pulling on the nozzle end, and mount the unit on the table clamp or wall mount for extra stability.

Q11. Can I use the V3 handheld?
Yes. The V3 is a 2-in-1 dryer: detach it from the stand to use it like a conventional handheld hair dryer, or mount it on the stand, wall mount, or table clamp to go hands-free.

Q12. How long does drying take?
Drying time depends on hair length or coat thickness and the settings you choose. Because both hands stay free, you can brush or towel-dry at the same time — many customers report cutting their total drying time roughly in half compared to a handheld dryer.

Q13. Is it good for travel?
Yes. duz dryers are compact and lightweight, and they're popular with dog-show exhibitors and mobile groomers. If you travel internationally, check the voltage of your destination — duz models are built for a specific regional voltage.

Care & Maintenance

Q14. How do I clean my duz dryer?
The filter location differs by model: on the V2, remove the dust filter at the back of the unit; on the V2Pro, remove the filter on the bottom; on the V3, remove the air inlet first, then clean. Rinse or wipe every 2–4 weeks. Regular cleaning matters: hair and dust buildup restricts airflow and can cause overheating, burning smells, or motor damage over time.

Q15. What voltage does it support?
Each regional model supports one voltage: AC 100V, 120V, or 220V (50–60 Hz). Always purchase the model that matches your country's outlets — using a dryer on the wrong voltage can damage the unit and is not covered by warranty.

Q16. What certifications does duz have?
All models carry KC certification (Korea). Regional models add PSE (Japan), CE/RoHS (EU), ETL/FCC (US), TISI (Thailand), and CCC (China).

Orders & Support

Q17. Do you ship internationally?
Yes. We offer free worldwide shipping on orders.

Q18. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

Q19. What does the warranty cover, and how do I make a claim?
All duz products include a 1-year manufacturer warranty covering product defects. If your dryer stops working, contact our support team with your order number and a short photo or video of the issue — we'll repair or replace defective units under warranty.